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Association Common Questions

Getting Started with eUnifyCentral

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• What is eUnifyCentral?

eUnifyCentral is an online software platform that manages the communication needs of your association. It is a high-end solution that provides functionality far beyond that available in a standard website.

• What is a web portal and how is it different from a web site?

A website is a set of html pages that are accessible via the Internet. These pages are static and a resident simply reads the site for content. A web portal, by contrast, is a powerful web application that allows all residents to interact on a common platform. The web portal knows who the resident is based on their login and presents information that is relevant to that person.

Many vendors offer websites and some even offer interactive websites. These are still plain old websites with a few bells and whistles and fall short of the power and flexibility of a web portal.

• Is eUnifyCentral easy to use?

Yes. The eUnifyCentral web portal is designed to be used by anyone with little or no technical experience. The intuitive point and click interface makes it simple for anyone to add content to the site.

• How does eUnifyCentral work?

To get started, simply contact eUnifyCentral Sales to set up a free trial. From there, we will assist you with loading your initial members, announcements, documents and other community information.

• Do I need to install software on my computer?

No. The eUnifyCentral web portal is completely Web-based. All you need is an Internet connection and a web browser. (For optimum performance, it's recommended that your team members use Microsoft Internet Explorer Version 6.0 or higher.)

• Where is my information stored?

All eUnifyCentral applications and the information within them are remotely stored and hosted on eUnifyCentral web servers, which are monitored 24 hours a day, 365 days a year. Our customers know they can rely on eUnifyCentral to protect their valuable information because of the eUnifyCentral reputation and the industry-standard practices we employ. These include SSL encryption to protect information during transmission over the Internet, around-the-clock security of our data center, and back-up and recovery systems that ensure eUnify is ready to use anytime, anywhere.

• How do I add new content to the site? Is eUnifyCentral our webmaster?

No. Your web portal is a "self-publishing" site meaning that you control the content. Your portal contains all the tools you need to add, change or delete content quickly and easily. The benefit is that you can make changes yourself resulting in more timely access to information for your residents.

• Who owns the content on the site?

Some vendors claim ownership of all content on the sites that they host. This is essentially a trap that prevents you from switching to a vendor that provides better value. With eUnifyCentral, all content uploaded to the portal remains the property of the person who uploaded it. eUnifyCentral has no claim of ownership to any uploaded content.

• My HOA has their own domain. Can I use this to access the site?

Each site comes with a default URL of http://CommunityName.eUnifyCentral.com. If you own your own domain name, you can also access your site through http://www.MyHoaDomain.com. This is set up as no extra charge.

• My HOA does not have their own domain. Can you get one for us?

We will work with you to secure the domain name of your choice and will manage the technical aspect of it to ensure it works with your portals. You will remain the officil owner of the domain name.

Pricing, Terms & Options

• How much does eUnify cost?

The eUnifyCentral web portal is provided on a subscription basis based on the number of units in the association. Click here for our individual association rates.

• What are the terms?

No contract is required with eUnifyCentral. Your association is billed quarterly and you may cancel for any reason at any time.

• Are there charges for adding new content?

There are no additional fees for adding content. The site allows you to post an unlimited amount of web content whether they are announcements, events, documents, etc.

• Are there any other fees or charges for using the service?

There are no additional fees or on-going charges beyond the monthly subscription.

Using the eUnifyCentral Web Portal

• Does eUnifyCentral provide help and support?

eUnifyCentral is easy to use. But if you do have questions, we offer free telephone and email support during regular business hours.

• Can I create newsletters with the web portal?

Yes. You can create a newletter that is posted on the site. What's more, you can send an email to the newsletter to all residents to they can access the newsletter directly.

• What resident privacy options are available?

We take privacy seriously. There are a number of resitent-specified privacy options available that prevent the resident's email, phone number, address and even their name from appearing in the resident directory. The privacy options let you participate in the web portal but remain anonymous to everyone except the site administrator(s)

• Can we have more than one site administrator?

You can have as many site administrators that you like. A site administrator has access to all site features and content and can perform other administrative functions.

• We have a Mom's club. Can we manage the calendar or events.?

Absolutely. An unlimited number of groups and clubs are supported by the web portal. Simply create the group and add your events for group. Only members of the Mom's club will see events published to the Mom's group.

• Can we have a Board only section?

Yes. You can set up a private Board of Directors group that only contains board members. Any content published to this group is visible only to the board members.