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Common Questions

Getting Started with eUnify

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• What is eUnify?

eUnify is an online software platform that manages association collections. eUnify is developed by Advanced Technology Group, a leading provider of property management software, and eUnify, a leading provider of web-based collaboration tools for associations and property management companies.

• Is eUnify easy to use?

Yes. eUnify is developed with the everyday user in mind. You don't need to be an IT pro - you can get your collection processes up and running quickly and easily. If you're familiar with Microsoft Word, you'll feel right at home using eUnify.

• How does eUnify work?

To get started, simply contact eUnify Sales to set up a free trial. From there, eUnify will assist you with loading your initial documents, workflows, and account information. Once loaded you can begin processing accounts and generating collection letters.

• Do I need to install software on my computer?

No. eUnify is completely Web-based. All you need is an Internet connection and a web browser. (For optimum performance, it's recommended that your team members use Microsoft Internet Explorer Version 6.0 or higher.) eUnify documents and templates are stored in Microsoft Word so you'll need version 2003 or higher.

• Where is my information stored?

All eUnify applications and the information within them are remotely stored and hosted on eUnify web servers, which are monitored 24 hours a day, 365 days a year. Our customers know they can rely on eUnify to protect their valuable information because of the eUnify reputation and the industry-standard practices we employ. These include SSL encryption to protect information during transmission over the Internet, around-the-clock security of our data center, and back-up and recovery systems that ensure eUnify is ready to use anytime, anywhere.

Pricing, Terms & Options

• How much does eUnify cost?

The cost for eUnify is $12.50 per quarter per active association and $5.00 per produced document. There are no other fees or charges or storage limitations.

• What are the terms?

No contract is required with eUnify. The eUnify subscription allows you to pay month-to-month by credit card.

Using eUnify

• Does eUnify provide help and support?

eUnify is easy to use. But if you do have questions, we offer free telephone and email support during regular business hours.

• How long does will it take me before I can begin generating letters?

eUnify is desinged to be easy to set up and easy to use. The typical implementation is usually accomplished in about a week. However, based on your availability, you can be up and running in just a few days.

• My associations have different wording for the same type of letter. How can I do this?

With eUnify you can have a unique workflow, including templates, that are specific to an association. This flexibility allows you to create workflows and letters that exactly match the association's requirements.

• How do I make a change to a document template? Is there programming or a cost involved?

eUnify is fully integrated with Microsoft Word so you can make template changes yourself. You simply make the change in Word and upload it to eUnify. There is no programming involved and no additional fees. What's even better, you can make the changes when you want and are not waiting for a developer to code the changes.

• What are the reporting capabilities?

eUnify reports are powerful and flexible, providing the customized information that your users need, at-a-glance. You have full control over which users have access to which reports and the data that is dislayed on them.

• Can I use eUnify for more than collections?

Absolutely. You can use eUnify to manage all your internal workflows such as violations and litigation.