eUnifyCentral Announces Workflow Functionality

CONCORD (March 31, 2003) - Serran Interactive announced the addition of Workflow functionality designed to streamline the processing of user-generated requests. Communities can use this functionality to streamline various manually intensive operations such as work orders, repair and help requests and other inquiries requiring action and a response.

Integrated with the eForm functionality that enables communities to create their own fully-customizable electronic forms, Workflow functionality logs each eForm submission into a work queue that is available to the person who submitted the eForm as well as the people responsible for acting upon the eForm. The work queue enhances visibility to all parties and gives the person who submitted the form access to track the status of their request in real-time. This real-time status availability reduces phone calls and improves overall customer service.

Requests in the work queue are assigned to a person that is responsible for its resolution. Additional information can be gathered through the use of notes that are logged and tracked along with the request. This detailed activity log can be used to monitor the effectiveness of your procedures as well as provide insight into how to make the procedures more efficient.

The Workflow functionality is a result of feedback from our current and potential customer base. As a customer-focused organization, eUnifyCentral tracks customer enhancement requests and uses this as input in determining the priority of future enhancements.

About eUnifyCentral

eUnifyCentral is a leading provider of hosted intranet solutions to organizations and communities. It's customers represent the spectrum from community associations to large home builders to schools and local businesses. For more information about eUnifyCentral, please visit: www.serran.net.