- What is eUnifyCentral?
eUnifyCentral is an online software platform that manages the communication needs of your association. It is a high-end solution that provides functionality far beyond that available in a standard website. For a management company, the eUnifyCentral solution is a cost-effective approach for providing web portals for all your associations.
- What is a web portal and how is it different from a web site?
A website is a set of html pages that are accessible via the Internet. These pages are static and a resident simply reads the site for content. A web portal, by contrast, is a powerful web application that allows all residents to interact on a common platform. The web portal knows who the resident is based on their login and presents information that is relevant to that person.
Many vendors offer websites and some even offer interactive websites. These are still plain old websites with a few bells and whistles and fall short of the power and flexibility of a web portal.
- Is eUnifyCentral easy to use?
Yes. The eUnifyCentral web portal is designed to be used by anyone with little or no technical experience. The intuitive point and click interface makes it simple for anyone to add content to the site.
- How does eUnifyCentral work?
To get started, simply contact eUnifyCentral Sales to set up a free trial. From there, we will assist you with setting up a branded portal for each of your associations, loading the initial members, announcements, documents and other community information. We can have you fully up and running in as little as a few days.
- Do I need to install software on my computer?
No. The eUnifyCentral web portal is completely Web-based. All you need is an Internet connection and a web browser. (For optimum performance, it's recommended that your team members use Microsoft Internet Explorer Version 6.0 or higher.)
- Where is my information stored?
All eUnifyCentral applications and the information within them are remotely stored and hosted on eUnifyCentral web servers, which are monitored 24 hours a day, 365 days a year. Our customers know they can rely on eUnifyCentral to protect their valuable information because of the eUnifyCentral reputation and the industry-standard practices we employ. These include SSL encryption to protect information during transmission over the Internet, around-the-clock security of our data center, and back-up and recovery systems that ensure eUnify is ready to use anytime, anywhere.
- How do I add new content to the site? Is eUnifyCentral our webmaster?
No. Your web portal is a "self-publishing" site meaning that you control the content. Your portal contains all the tools you need to add, change or delete content quickly and easily. The benefit is that you can make changes yourself resulting in more timely access to information for your residents.
Your account comes with a management dashboard that allows you to manage all aspects of your individual portals from creating new portals to adding content to all portals with a single click.
- Who owns the content on the site?
Some vendors claim ownership of all content on the sites that they host. This is essentially a trap that prevents you from switching to a vendor that provides better value. With eUnifyCentral, all content uploaded to the portal remains the property of the person who uploaded it. eUnifyCentral has no claim of ownership to any uploaded content.
- How is the eUnifyCentral approach different from the competition?
eUnifyCentral is unique in offering a powerful, cost-effective web solution for all of your associations whereas the competition focuses on individual sites. By having all your associations on a common portal you gain efficiecies and productivity improvements as well as increased customer service.
- I only want portals for a few of my associations. What are my options?
The management portal is designed to be offered to all of you associations as a way to make your operation more efficient. If you only want a few portals then you can set up the Association Portal on an individual association basis. Click here for information on the association portal.
- Do I have to get both the Management Portal and Association Portals or can I use them individually?
Both the management portal and the association portals are designed to work seamlessly together but you can implement each one individually should you choose.
- Does eUnifyCentral provide help and support?
eUnifyCentral is easy to use. But if you do have questions, we offer free telephone and email support during regular business hours.
- Can I create newsletters with the web portal?
Yes. You can create a newletter that is posted on the site. What's more, you can send an email to the newsletter to all residents to they can access the newsletter directly.
- What resident privacy options are available?
We take privacy seriously. There are a number of resitent-specified privacy options available that prevent the resident's email, phone number, address and even their name from appearing in the resident directory. The privacy options let you participate in the web portal but remain anonymous to everyone except the site administrator(s)
- Can we have more than one site administrator?
A site administrator has access to all site features and content and can perform other administrative functions. For the management portal you may only have one site admiistrator per site that can add content. If you want additional administrators you can upgrade to the Enhanced Association Portal.
- We have a Mom's club. Can we manage the calendar or events.?
The group capability is not a feature offered in the Management Portal. However, this feature is available as an upgrade in the Enhanced Association Portal.
- Can we have a board-only section?
The board-only capability is not a feature offered in the Management Portal. However, this feature is available as an upgrade in the Enhanced Association Portal. With the enhanced association portal you can set up a private Board of Directors group that only contains board members. Any content published to this group is visible only to the board members.
