Association Portal Features

The concept is to increase efficiency and customer service by providing residents and boards with 24/7 access to real-time information while eliminating the burden on the poperty managers to setup and maintain separate websites.

Portals For All Your Associations

Since all of your associations have a web presence, you are freed from handling basic questions to focus on providing outstanding service to your properties. Your residents will first look to the portals to find answers to their questions and only call you if they can't find what they need on the web portal.

Customer service improves since residents can get the information they need when they need it, whether it's a weekend or after-hours. Your web portals provide residents with 24/7 access to association-related information.

Sign-in and Registration

Residents can access their community portal directly from your corporate website so they do not have to memorize their specific community URL. First time users have their initial login information emailed to them eliminating the need for a costly mailing. All this is automated so there's no additional workload on the manager.

Custom Branding

Further strengthening your corporate identity is achieved through a comprehensive branding of your portals. You decide how you want to brand your portal offering, from the domain to the color scheme to the available features.

Real-Time Integration

We integrate with your back-end property management software so all information is provided to residents in real-time. There are no nightly or weekly downloads or any other tasks to perform to provide residents with this up-to-date iinformation.

As soon as you record a payment or make an adjustment to an account, the current balance is immediately available online.

Functionality You Need

Each portal comes complete with all the tools needed to streamline community communication:

• Account Information - real-time access to account history and payments, work orders and covenant violations
• Announcements - get the word out or publish a newsletter
• Events - schedule important meetings and events
• Documents - keep a central repository of all your documents
• Links - provide links to other commonly-used sites
• Resident Directory - keep the directory electronically
• Privacy Options - residents can limit the information they share with others

Electronic Payments

We provide the ability to allow your residents to pay their account balances via credit card or e-check. Our process provides a real-time credit card authorization and receipt for your residents.

Management Console

Simple to use tools make it easy to manage your portals. Add portals for newly acquired properties with just a few clicks. You can easily add 50 fully-functional portals with several thousand residents in just a few minutes. It doesn't get any simpler than this.

Adding content is easy as well. Our consistent user interface will have you adding content that you can publish across multiple sites in just a few minutes. Add documents, announcements, board meetings and links with just a few clicks.

Rapid Setup and Deployment

Setting up your portals has never been easier. We've developed a turnkey solution that can have you up and running in just a few days. All the following features are include in your web portal solution:

• Logo and Color Schemes - We'll upload your logo and set up your sites with a customized color scheme
• Document Conversion - We'll populate all your sites with the documents you already have
• Manager Training - We'll conduct online training for all your managers
• Marketing Materials - Use our collateral to help promote your new service
• Quick Setup - You can be up and running in just a few days
• Management Console - Manage all your portal sites from one location. Add new portals and/or residents with ease
• Support - Free email and phone support

Enhanced Portals

The property management portals are designed to be a cost-effective way to radically improve communication between property managers and residents. Some properties may want the additional functionality that is available in our Enhanced Association Portal. These are provided to the management company at a significantly reduced cost making it easy for the associations to upgrade.