Other Features
Coming Soon...
Document Management
The document management feature of uManage offers a cloud-based alternative to traditional filing or archiving systems for the wide variety of association documents management companies need to generate, coordinate, and maintain.
Advantages:
- Online collaboration of documents
- Controlled access to documents with user-specific permissions
- Fully searchable central document repository supports addition of meta data for each document
- Establish workflows and timelines to ensure tasks are performed in the right order by the right people
- Unlimited secure cloud-based data storage with nightly backups relieves need for expensive hardware and backup systems
Call Center Management
The call center management feature of uManage integrates with your call center management solutions, increasing visibility and producing reports for internal management and board members.
Advantages:
- uManage can act as a Customer Relationship Management solution; when a call comes in, the homeowner’s account with current association notes are displayed on screen
- Metric reporting for calls answered per day, average wait times, and comparative analyses by time period
- Key Performance Indicator reporting
|
